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how to order computer courses

How to Register, Place an Order, and Use This Site

Because so many people have asked for help with this, I’ve recorded a video that walks you through the entire process of placing an order for any of my easy computer courses.

Would you like to replay the video?

It starts with a quick recap of the registration process (a free account is needed for viewing the courses), then shows you the Member Area where you access the lessons. 

The video continues by showing you how to select a course, add it to your cart, apply a coupon code for a discount, and concludes with checking out to complete your order.

The video is about 10 minutes long and may go into more detail than more advanced computer users need, but the whole purpose of my site and what I do is to help those who most need to understand computers and technology so they don’t get left out of the modern world.

device driver update example

What is a Driver and Should You Pay to Update Them

This is an older video of mine I first recorded back in 2008 which explains the often-misunderstood computer term “driver” or “device driver” in non-technical language.  While I’m at it, I also make sure you understand the related terms “software” and “hardware.”

Would you like to replay the video?

I recently was sent an email by a new student named Marcos who had seen this video and had a follow-up question I wanted to answer.  Marcos wrote:

“Now that you’ve cleared up what drivers are — (thanks!)  why do I need to update them? 

I received an offer to scan the drivers for free followed by an offer to update them for only $29.99 which sounds somewhat affordable especially if I don’t do it and somehow mess up my computer. 

So now that I know what they are (“interpreters”), should I pay for the service or how bad is it if I don’t and can I not update them myself?  You probably have a similar question answered somewhere online, but I’m just getting started referencing your great resource.

Great questions, Marcos.  First, why do you need to update them?

This is pretty simple — as I explain in the video, drivers are like interpreters that interpret foreign languages, with the computer and each device like a mouse, or printer, etc. speaking a different language. With language, it changes over time with new words being introduced and old ones fading out of usage.

Since things change very rapidly with computers, the “language” the devices speak also change and this causes you to need to update the drivers periodically.

In real terms, this is usually caused either because of a new version of Windows or OS X (the operating system) comes out that works differently, so you need new drivers to talk to old devices, or other times it may actually be to fix a mistake made with an old driver or to introduce new functions.  You can think of this as being like the older “bilingual dictionary” had a mistranslation, or they have to add some new words to the dictionary.

As for should you pay to update your drivers?  I’d say no.

There are some legitimate services that provide driver updates, but there are many scams that claim to do this too.  Microsoft or Apple never charge money for drivers, neither do Epson or HP or the manufacturer of your printer or other device.

Driver updates provided by Microsoft for Windows, or by Apple for OS X should show up automatically for you, and this is often true for printers and other devices as well.  But I usually would suggest you don’t worry about it – like the old saying goes, “if it ain’t broke, don’t fix it.”

Hope that makes sense, and helps.

Video: What is Bitcoin? (It’s More Than You Think)

This video is the first of a series and will help you understand Bitcoin better in non-technical terms.

Would you like to replay the video?

 

More and more people want to know what Bitcoin is – Is it a currency? A payment system?

The answer is yes to both, but that’s not the whole story – those are just part of a bigger picture.

This first video should answer some of your questions but may leave you with new ones — let me know what you most want to understand about Bitcoin and I’ll answer a selection of them in future lessons.

In a few days I’ll be releasing a couple of new videos that will share a fun way to help you get started with cryptocurrency (like Bitcoin).

Forgot Your Password & Locked Out of Your Computer – Tech Answers

In this latest tech question and answer audio lesson I take a question from a long-time student named Ian, about getting back into a laptop when you’ve forgotten the password:

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Hi Worth;

Once again I need to ask your advice on a matter which is causing me some great deal of heartache. My grand-daughter is now 17 years old, and for her birthday I bought her a Hewlett Packard Laptop.

She set it up and things went well; then she found out that her younger sister and indeed her mother were also using her computer. So in a fit of pique she changed the password — in a hurry and without making a note of the new one…

Well, I suppose you have guessed. She cannot now remember the word – which included numbers and caps – she used; now she cannot access the computer, despite all her best efforts to remember what the new password was.

I have made enquiries of certain people here locally; but have received little help or advice – it appears to me that they just do not want to know, or alternatively that there is no way the computer can now be accessed and they do now want to tell me so.

Worth; is there any way that we can get into the thing to free the password, and enable her to use the computer again ?  I do believe that if anyone can advise me on this — you can.  Please help!

Yours most sincerely
Ian Forsyth,
Braintree, England

 

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Here are some links to additional information provided by Apple and Microsoft:

Microsoft.com – How to Reset Your Password on Windows 7

Microsoft.com – How to Reset Your Password on Windows 8

Apple Support – How to Reset Your Password in OS X

Computer Question From Shirley About Reloading Windows to Fix Problems

Listen to the audio lesson to hear my answer to the latest computer question sent by a student:

This time I’ll be answering a computer question from Shirley Davis who writes:

“Hi, I would like to reload windows on my computer, the CD did not come with my computer but I do have the product key from my windows label on my computer. I have a lot of problems with my programs and files.

Microsoft Techs have been trying to help but it has been 2 weeks and they have not fixed it yet. They say I have a lot of issues on my computer. Please tell me what and how to fix this.

Thank You!

Shirley “

Computer Question – What Does it Mean When Your Computer Keeps Beeping When You Turn it On

In this latest computer question and answer audio lesson, I answer a short question from a subscriber named Rabah Benarous, who writes:

“Worth A friend of mine has a problem with her first Mac – the problem is when she turns the computer on and 3 beeps sound constantly.

Can you please help? Thanks in advance for the great videos I learn from you a lot.”

Unfortunately, when a computer (Apple Mac or Windows PC) beeps like this, it’s not a good sign — it normally means there is a hardware problem, i.e. a physical part has gone bad and needs to be replaced. In this particular case, it sounds like it’s probably RAM, which is fortunately pretty inexpensive these days.

Listen to the audio lesson for my full response.

One thing I forgot to mention in the audio lesson is that if this problem happens when the computer is still under warranty (or Applecare extended warranty) the repair should be covered by the warranty and so won’t cost anything.

Again, if it’s only RAM, it shouldn’t be too pricey even outside of warranty.

Computer Question About Why You Suddenly Cannot Update Your Antivirus

A student of mine named Cheryl Goodnow has written in with a question about her computer which started acting up and now her antivirus program won’t update.

Here’s what she wrote:

“Worth,

Yesterday my computer was locked up I couldn’t turn it off or anything. I unplugged the router and that did not help. Hours later a message came up “This copy of windows is not genuine”.

Later everything works but I got a message “behavior similar to pom keg logger detected”, now Kaspersky tells me my blacklist is corrupted and I can’t update.

What is going on?

Cheryl”

Listen to the easy audio lesson where I answer Cheryl’s question about her antivirus program refusing to update.  Sometimes this can be a temporary glitch, or other times it can be a sign of a virus or other piece of malware that is trying to prevent the antivirus program from working. 

From the sound of it, the latter is probably what’s going on in Cheryl’s case as you’ll hear in the audio lesson.

 

For more easy audio lessons like this one, take a look at the course Troubleshooting and Solving Common Internet Problems

Computer Question About Email Not Being Delivered

I received a computer question from long-time client and student Linda who wrote asking:

“Hi Worth, I hope this finds you well and in good health.

I have a very curious problem that perhaps you can help me with. I have been emailing several friends back where I used to live and there has been no problem.

My one dear friend and I have emailed several times successfully and then she got a laptop. She emails me and I email her back but she does not get my replies. I also initiate emails and she does not get them.

I have called and asked her to give me her email address again and I will put it into the address when I send them and still she does not get my emails.

What do you think is the problem and can we fix it?

Thank you for your time and I look forward to hearing from you. I’m not sure if it’s her computer or mine.

Many thanks, Linda”

There are a few possible reasons you might send an email and it never seems to get through. Take a listen to the audio lesson for a few ideas.

 

Computer Question About Laptop Shutting Off Suddenly

Computer student Adam Savage writes with a question about his laptop shutting off suddenly…

Adam wrote:

“I have a sony vaio windows 7. And for some reason, no matter what setting i put my computer on(Sleep, hibernate, lock, log off etc.) it always shuts down by itself.

I have tried changing the setting but nothings seems to work. If i just leave the laptop of within an hour it shuts down. Then upon boot up it says “unsafe shut down, would you like to start safe mode.”

Please help. “

Listen to the audio lesson above to get my full answer to Adam’s question. As usual, I don’t just give a quick answer but instead turn this into an opportunity for a complete lesson that helps give you a real understanding of what’s going on in a situation like this when a computer turns itself off without any warning.

For more audio lessons like this one, take a look at the audio course Troubleshooting and Avoiding Costly Computer Problems (available for both Mac and Windows users).

Computer Question From Richard Castro About Fixing a Problem With A Book He’s Writing

Our latest computer question comes from Richard Castro, who writes:

“Hello Worth I hope you can help me, I’m trying to write a book on Works word processor what I’ve done is typed half on one page and half on another page.

My question is how can I merge the two to make one, in other words how can I insert or move one page to have them all together on one page. Here’s the ironic part it’s not hurting anything but it just bothers me to leave it like that.

Keep up the good work.

Richard “

Take a listen to the audio lesson to hear my advice. 

 

For video lessons on how to use word processors like Microsoft Word, take a look at…

How to Use Microsoft Word for Windows

or

How to Use Microsoft Word for Mac